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GAME TIME SERVICES AGREEMENT 2025

Game Time Physiotherapy Pty Ltd trading as Game Time Performance ("Service Provider") and the undersigned ("Client"), hereby agree to the terms outlined in this Physiotherapy Services Agreement ("Agreement") as follows:  

Payment Terms  

  • Initial Period: The Client is granted a period of 7 days to set up appropriate services used to pay for memberships.

  • Payment Method: Payments are to be made online via Fit Box (Stripe) or GTP Stripe.

  • Other Fees: please refer to terms and conditions of use for Fitbox. Please note that Game Time Performance does not pass on transaction fee's but late fee's are the sole responsibility of the client.

  • Cancellation Fee's are charged to client via their chosen payment method. 
     

Notification of Insurance Claims  

The Client must notify the Service Provider in writing upon signing this Agreement if intending to submit a claim to an external insurance provider. The Service Provider will provide necessary documentation for claims but is not responsible for claim submission or outcomes. If claims are unsuccessful, the client will be liable for 100% of treatment costs and reimburse any monies or sponsorship received in the course of the treatment. 

 

Pricing Structure

 

Athlete Rehab Program 1
Weekly Physiotherapy, Programming & Full Gym Access

$179.00 p/week

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Athlete Rehab Program 2
Fortnightly Physiotherapy, Programming & Full Gym Access

$149.00 p/week

​

Athlete Rehab Program 3 (online)
Monthly (4 weeks) Physiotherapy, Programming & Full Gym Access

$119.00 p/week

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Hybrid Rehab Program 1
Weekly Physiotherapy & Online Programming

$139.00 p/week

​

Hybrid Rehab Program 2
Fortnightly Physiotherapy & Online Programming

$84.50 p/week

​

Hybrid Rehab Program 3 (online)
Monthly (4 Weeks) Physiotherapy & Online Programming

$50.00 p/week

 

Credit Card Authorisation for Appointment Security  

  • Credit Card Details: Upon signing this services agreement, the client agrees to provide Game Time Performance with credit card details to be kept on file as a deposit to secure appointments. The client assures that the provided information is accurate and that they are authorised to use the said details for this purpose.  

  • Use of Financial Information: The stored financial information will only be utilised under the following conditions:  

  • Cancellation Policy Violation: In the event that the client fails to attend a scheduled appointment without providing prior notice in accordance with the Game Time Performance's cancellation policy.  

  • Payment Failure: Should there be outstanding payments that the client has failed to settle within the agreed payment period or after the issuance of a final notice as outlined in the payment terms of this agreement.  

  • Security and Privacy: Game Time Performance commits to maintaining the confidentiality and security of the client's credit card information. The information will be stored securely and will only be accessed by authorised personnel when necessary, as described above.  

Agreement Cancellation Policy  

  • Either party may cancel this Agreement under specified conditions, ensuring all outstanding payments are settled.  

  • Cancellation requires a 14-day written notice from the cancelling party in writing via the Game Time Website or email to info@gametimeperformance.com.au  

  • Upon cancellation of the agreement, all outstanding balances become immediately due and payable by the client to Game Time Performance. The client will no longer be entitled to receive services under the terms of this agreement from the date of cancellation.  

  • Upon Settlement of outstanding balances, the client will be issued receipts for services.  

Dispute Resolution and Debt Collection  

  • In the event of a dispute arising from or related to this agreement, including issues regarding payment delays, late fees, or service quality, the parties agree to seek resolution through internal mediation. The client and Game Time Performance shall engage in good faith negotiations to resolve the dispute amicably before resorting to more formal means of resolution.  

  • If a dispute is not resolved through mediation, Game Time Performance will issue a final notice to the client, outlining the nature of the dispute and the outstanding obligations. The client will be given a 30-day period from the receipt of this notice to respond and remedy the situation.  

  • Should the client fail to respond to the final notice within the stipulated 30-day period, Game Time Performance reserves the right to engage the services of a debt collection agency to recover the owed amounts. All costs associated with the employment of the debt collection agency, including but not limited to agency fees, legal fees, and administrative costs, will be borne by the client.  
     

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